FAQ
Pools & leisure
What facilities for children are available on site ?
Children can enjoy many facilities dedicated to play and swimming:
- Swimming pools & Aquasplash
- Water slide
- Outdoor playground
- Inflatable castle
- Multi-sports court
- Boules court
- Table tennis tables
Is there a swimming pool ?
Yes, the campsite has a large aquatic area including a main pool and a second, smaller pool, ideal for cooling off with the family.
Is there a water slide ?
Yes, the campsite has a 49-metre-long water slide!
Are the pools heated ?
Yes, one of the two pools is heated.
Are swim shorts allowed in the pools ?
Yes, swimsuits and swim shorts are allowed.
However, any other type of clothing is prohibited for hygiene reasons.
Is there direct access to the beach ?
Yes, a path with stairs and about 60 metres of vertical drop provides direct access to a fine sandy beach from the campsite.
For easier access, you can also reach Petit Nice Beach, located 3 km away, by car or by bike.
Food & grocery
What types of shops are available at Panorama du Pyla?
On site, you will find several catering areas and shops to fully enjoy your holidays:
- Restaurant : Le Panorama: with a view over the Arcachon Bay, open morning, noon and evening
- Pizzeria: eat in or take away
- Crêperie: Breton savoury pancakes, sweet crêpes, ice creams & treats for a gourmet break
- Bar: cocktails, coffee, soft drinks…
- Grocery store: for your daily shopping, with fresh bread and pastries every day
Are the services available in low season?
Yes, all our services are open throughout the whole season, from early April to the end of September.
Is there a half-board option?
No, we do not offer half-board. However, the restaurant is open morning, noon and evening, allowing you to dine easily on site.
Other services
Is there a laundry room?
Yes, a laundry room is available on the campsite, equipped with washing machines (€6) and dryers (€4).
Please remember to bring coins, as the machines do not accept bank cards.
Do you lend extension cords and blue adapters for pitches?
Yes, we lend them free of charge, subject to availability.
A bank card imprint (Visa or Mastercard with PIN) or a security deposit cheque is required.
Do you offer a postal service?
Yes, a postal service is available at reception, for sending and receiving mail and parcels.
Are there electric vehicle charging stations on the campsite?
There are currently no charging stations.
However, you can charge your vehicle on our pitches via the 16A sockets, provided you bring your European blue adapter as well as your vehicle’s standard plug adapter.
Is Wi-Fi available?
Yes, free Wi-Fi is available throughout the campsite.
A paid premium version is also offered for a faster and more powerful connection.
What equipment can be rented?
To make your stay easier, we offer rental of several items:
- Baby kit (high chair + travel cot without mattress): rental accommodation only
- Bed linen & towels: not included in Cottage Pinède and Lodge Tent
- Refrigerator: pitches only
- Bicycles (adults, children, electric, trailer, baby seat…)
In addition, we lend sports equipment free of charge: table tennis / tennis rackets, mini-golf clubs, balls…
Access and location
Does the campsite have direct access to the Dune du Pilat?
Yes, a direct access allows you to reach the dune on foot from the campsite, walking through the sand.
In about a 5-minute walk, you are already on the Dune du Pilat.
What is the distance to the beaches?
- Campsite beach (Robinson Beach): 60 metres of sandy slope
- Petit Nice Beach: 3 km
- La Lagune Beach: 5 km
- La Salie Beach: 7 km
- Pereire Beach (Arcachon): 11 km
- Lake Cazaux: 21 km
The ocean beaches are accessible by bike thanks to the cycle paths, or by car (free parking).
What is the exact address of the campsite?
Yelloh! Village Panorama du Pyla
Route de Biscarrosse
33115 Pyla-sur-Mer
How do I get to the campsite?
By car:
From Bordeaux, take the A63 towards Bayonne, then the A660 towards Arcachon.
Then follow “Dune du Pilat”, then “Campings”.
By train:
Get off at Arcachon train station, then reach the campsite by bus (timetables at www.bus-baia.fr).
Is the campsite shaded?
The site was affected by the 2022 fires, so it is still lightly shaded. The vegetation is growing back and the pitches are bordered by natural plantings that grow better year after year.
We nevertheless recommend that you bring something to create shade on camping pitches.
The Cottages are equipped with shade sails and the Lodge Tents have a covered terrace.
Yelloh! Village Loyalty Program
How does the Yelloh! Plus loyalty program work?
Joining the Yelloh! Plus loyalty program is free of charge.
For each stay booked at a Yelloh! Village campsite, you earn loyalty points.
These points can then be exchanged for free nights at Yelloh! Village campsites, according to the program’s conditions (availability, periods, number of free nights available, etc.).
You can consult the full terms and conditions by clicking here.
How can I join the loyalty program?
Joining the Yelloh! Plus program is free and very easy.
You can register:
- When making your reservation, by ticking the dedicated option
- From your “My Account” area, under “My loyalty program”
- Via the dedicated page at the bottom of the website
- Or directly through most of our emails (newsletter, booking confirmation, etc.)
How can I use my loyalty points to book free nights ?
Once you have collected enough points, you can use them to book free nights, excluding July and August.
You can book:
- By phone, by contacting our reservation center at +33 5 56 22 10 44 or +33 4 66 73 97 39
- Online, directly on our official website or via the Yelloh! Village mobile app
